CAAP-Estrie is a regional community organization, holding a mandate from the Minister of Health ans Social Services
assist users, their legal representatives or legal heirs in their complaint lodging process.
This complaint can be filed with:
A university hospital center;
A Health and Social Services center, including the hospital center, the CLSC ans the CHSLD;
A rehabilitation Center ;
A youth Center ;
A community organization;
An ambulance company;
A family or private nursing home;
A certified private residence for the elderly ;
An intermediate resource;
L'Agence de la santé et des services sociaux;
Le Protecteur du citoyen: healthcare and social services;
It also assists the above-mentioned groups of interests whose complaint has been filed with the Council of physicians, dentists and pharmacists of the establishment (CMPD) .